• telllos@lemmy.world
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    1 year ago

    People have weird obsessions, I worked tech support for an ISP. We had a few, special customers. Some with 600+ tickets

    • Barbarian@sh.itjust.works
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      1 year ago

      Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.

      A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.

      • Echo Dot@feddit.uk
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        1 year ago

        I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.

        An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.

    • colin@lemmy.uninsane.org
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      1 year ago

      oof, yeah that’s me & Spotify rn. each time they send me a marketing email i reply to it asking them not to send me marketing materials and i CC all the addresses which would reach a human (support@, help@, marketing@, abuse@, and if i’m feeling pissy then legal@).

      and each time i get a human reply instructing me how to unsubscribe, and sometimes we’ll back-and-forth a bit about how that’s not the point. Spotify’s special: most companies will just unsubscribe you and get it over with if you ask, but not Spotify. i don’t really enjoy doing any of this but like you said: some of us have weird obsessions.