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Yes you should, but you have take your data safety into your own hands. You cannot trust Google, Apple, and other big tech companies. That is not to say that these companies should get away with the things they do, there should be punishment… but that is the reality.
HP by chance? Had this happen to a 360 HP laptop (and I almost never used that functionality!), repaired by replacing the backside of screen where it screws in. This of course required disassembling the whole damn laptop. I was horrified by how cheap it was and now have a ThinkPad T480.