• zepplenzap@lemmy.one
    link
    fedilink
    English
    arrow-up
    106
    arrow-down
    2
    ·
    1 year ago

    Assuming these are messages from the businesses customers, in what world would it be sane NOT to listen and respond to your customers?

    • Dinodicchellathicc@lemmy.worldOP
      link
      fedilink
      English
      arrow-up
      78
      arrow-down
      4
      ·
      1 year ago

      Well it’s because I’m site security , and while technically yes it’s within my scope of employment, that phone should’ve been answered by the previous 2 shifts, or the other security officer working the desk with that phone.

      I’m not sure why the boss decided I should do it.

      • flipht@kbin.social
        link
        fedilink
        arrow-up
        80
        arrow-down
        1
        ·
        1 year ago

        So, protip: at the beginning of your shift, notate the number of voicemails and notify your boss. Clear out the voicemails correctly. Notify your boss.

        Keep track of the time stamps from the VM envelopes. This will help your boss identify who isn’t doing their work, and is a “gentle” prompt. It may not happen immediately, but eventually there will be a bulk of data showing that it’s particular people on particular shifts.

        Doesn’t help you to raise a fuss about it, but if you handle it and create documentation around it, it will either get resolved or you will be more justified in a decision to look for a new job. Or to ask for a raise/apply for a promotion/whatever.

        • Zeeroover@lemmy.dbzer0.com
          link
          fedilink
          English
          arrow-up
          37
          ·
          1 year ago

          Very good advice.

          I’d like to add that in those 84 new messages there might be a clue to why there are 84 new messages. Better get to it!

          • 𝕽𝖚𝖆𝖎𝖉𝖍𝖗𝖎𝖌𝖍@midwest.social
            link
            fedilink
            English
            arrow-up
            3
            arrow-down
            1
            ·
            1 year ago

            They’re tech support. 83 of those messages will be incoherent ramblings from people who barely know how to turn on their computer much less provide any useful information to actually tracking down a problem.

            And the clue will be in message number 82.

      • Aesthesiaphilia@kbin.social
        link
        fedilink
        arrow-up
        44
        ·
        1 year ago

        Context, man, this post needs context! It seriously sounds like you’re mildly infuriated that you’re being asked to do your job until you explain that you’re actually pissed off at the other workers for not doing their job.

      • zepplenzap@lemmy.one
        link
        fedilink
        English
        arrow-up
        6
        ·
        1 year ago

        Ahhhhh thank you for the context!! Yeah no one wants to have to cleanup after co workers not doing their jobs!

    • dmention7@lemm.ee
      link
      fedilink
      English
      arrow-up
      15
      arrow-down
      1
      ·
      1 year ago

      Right??

      Maybe some context would help explain why being asked to do your job is mildly infuriating.

    • awsamation@kbin.social
      link
      fedilink
      arrow-up
      5
      ·
      1 year ago

      Even assuming they’re mostly spam, you still need to listen to them in order to sort out which messages are legitimate.

      I understand being annoyed by the task, but this is a job that’s justifiable. It’s not some petty make work bullshit (unless these messages have been collecting for months, then they can probably be safely ignored). Either way, it doesn’t seem worthwhile to try and get all petty revenge about the situation.